What do we offer?
We offer systematic support in defining the list of services provided by your IT organization. We will prepare the methodology for cataloging services, analyze and describe the services, and define their parameters and performance indicators.
Take advantage of our experience and raise the standards of IT service management.
How do we work?
1. Recognation
We will ask you to provide materials related to IT service management: documents with a list of systems, the current list of IT services, specifications. We will conduct interviews with key employees. We will analyze the provided materials and clarify any uncertainties.
2. Preparation of the catalog
Based on the collected data, we will prepare the methodology for cataloging services, analyze and describe the services, and define their parameters and performance indicators. We will develop a report containing the list of services, conclusions, and recommendations.
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What else do we offer?
We will help you implement IT service management or its individual elements in your organization. Check our offer for other services related to IT service management.
Why us?
Knowledge and experience
Tailored services
Favorable conditions
We work as equals!
They trusted us
Development of the IT service catalog from our perspective
What is ITIL?
The ITIL library is a collection of documents presenting guidelines for IT service management. ITIL was developed as a set of best practices, where each of the main service life cycle stages is described in a separate publication with detailed guidance on its interpretation and the implementation of specific processes.
By applying ITIL, the quality of IT departments’ work can be improved through the use of proven best practices. Implementing these best practices enables the organization of IT areas by modeling appropriate processes and delivering effective and efficient IT services.
ITIL focuses on the value delivered to customers through IT services and actively supports IT in implementing business changes. It has enabled many organizations to transform the role of IT from an infrastructure provider to a professional business partner who understands the customer’s needs and delivers services in line with expectations.
ITIL identifies a detailed process model, with goals, actions, diagrams, roles and responsibilities, critical success factors, key performance indicators, support tool requirements, interfaces with other processes, and organizational structure guidance. It is the most comprehensive description of how a professional IT service provider should operate.
Examples of terms defined in the ITIL model include: incident, problem, Service Desk, SLA agreement, warranty, and service catalog. Therefore, ITIL has truly become a fundamental framework for anyone working in the IT industry.
What is included in the scope of activities for developing an IT service catalog?
After gathering the necessary data and analyzing the collected materials, the consultants will propose a methodology for cataloging services. Next, we will conduct an analysis and description of the services, and define their parameters and evaluation indicators. In the end, you will receive a report containing a list of services, conclusions, and recommendations.