1. Environmental Assessment:

• We identify areas where we can reduce our environmental impact.
• We assess the environmental impact at every stage of our service lifecycle.

2. Sustainable Practices:

• We implement strategies to reduce greenhouse gas emissions.
• We invest in technologies and practices that improve energy efficiency.
• We promote recycling and limit waste.

3. Green Initiatives:

• We implement eco-friendly solutions in our offices, such as energy-efficient lighting, energy management systems, and water dispensers.
• We encourage the use of public transportation, carpooling, and remote work in a hybrid model.

4. Education and Training:

• We provide training on sustainable practices and their significance.
• We run campaigns to raise environmental awareness among employees.

5. Transparency:

• All information regarding environmental actions is accessible and transparent to stakeholders.

6. Technological Innovations:

• We implement modern technologies to reduce the negative environmental impact.

1. Waste Assessment and Control

• We identify the types and quantities of waste generated by the company.
• We assess which waste can be reused or recycled.

2. Waste Reduction

• We implement strategies aimed at reducing the amount of waste generated by the company.
• We use materials with a lower environmental impact, which are easier to recycle or biodegradable.

3. Recycling and Reuse

• We have established systematic recycling programs for different types of waste (paper, plastic, metal, etc.).
• We encourage reusing materials within the company, such as repurposing outdated marketing materials into notepads.

4. Education and Training

• We provide training on waste management and waste segregation principles.
• We run campaigns to increase ecological awareness among employees.

5. Partnerships

• We collaborate with local recycling and waste disposal companies.
• We prioritize working with companies that hold environmental certifications such as ISO 14001.

6. Technological Innovations

• We invest in technologies that enable waste reduction.

7. Transparency

• All waste management data is available and transparent to all stakeholders.

8. Green Initiatives

• We strive to create a zero-waste office by eliminating disposable products.

9. Community Engagement

• We encourage employees to participate in environmental protection volunteer initiatives.

1. Water Usage Evaluation:

• We conduct analyses of water consumption across our company’s offices.
• We identify areas where water consumption can be reduced.

2. Effective Water Management:

• We support our water suppliers by encouraging the installation of water-saving devices, such as low-flow faucets and toilets.

3. Employee Education and Awareness:

• We promote water-saving practices in employees’ daily lives.

4. Green Offices:

• Our office designs are centered around sustainable water management.
• We use plants that require minimal watering.

5. Collaboration with Partners:

• We collaborate with suppliers and business partners who are also committed to water resource protection.
• We exchange best practices and join forces in initiatives aimed at water conservation.

6. Social Initiatives:

• We encourage participation in social projects related to water conservation, such as volunteering or providing financial support.

7. Certifications and Standards:

• We aim to work with companies that have certifications confirming their commitment to water conservation (e.g., ISO 14001).
• We adopt internal standards and policies related to water management.

8. Technological Innovations:

• We invest in technologies that help save and manage water efficiently.
• We test and implement innovative solutions within our own operations.

Employee Rights and Working Conditions:

1. 1. Compliance with Local and International Labor Laws:
      • We take only those actions that are fully aligned with local and international labor rights regulations.
      • We conduct regular reviews of HR policies to ensure they comply with the latest regulations.
   2. Fair Compensation and Benefits:
      • We offer competitive salaries and attractive benefit packages for employees.
      • We regularly review salary structures to ensure fairness and equity in pay.
   3. Health and Safety at Work:
      • We implement and maintain high standards of workplace safety and hygiene.
      • We provide mandatory safety training for all employees.
   4. Work-Life Balance:
      • We promote flexible working hours and remote work options.
      • We introduce employee support programs, such as medical care and wellness programs.
   5. Equality and Inclusion:
      • We enforce policies that promote diversity and inclusion within the workplace.
   6. Professional Development:
      • We invest in employee development through training, courses, and mentorship programs.
      • We create career paths that enable internal advancement.
   7. Employee Engagement:
      • We conduct employee satisfaction surveys to gather feedback and suggestions regarding working conditions.
      • We organize team meetings where employees can express their opinions and ideas.
   8. Mental Health Support:
      • We provide access to psychological support for employees to ensure their mental well-being.
   9. Transparency and Communication:
      • We maintain open and transparent communication with employees regarding management decisions and company changes.
      • We regularly inform employees about company results and future plans.
   10. Corporate Social Responsibility (CSR):
       • We actively engage in social and charity projects that support local communities.
       • We encourage employees to participate in volunteer work by offering paid volunteer days.
   11. Anti-Bullying and Anti-Discrimination Policies:
       • We have measures in place to prevent bullying and discrimination in the workplace.
       • We have implemented incident reporting procedures and support mechanisms for victims.

1. 1. Employee Volunteering:
      • We encourage employees to participate in volunteering activities by offering paid volunteer days.
      • We organize group volunteer initiatives that allow employees to work together on meaningful projects.
   2. Support for Local Communities:
      • We collaborate with local NGOs and charity organizations, actively supporting their activities.
      • We finance local social projects, such as donating equipment to schools, to strengthen the community.
   3. Mentorship and Educational Programs:
      • We create mentoring programs in which employees share their knowledge and experience with young people or job seekers.
      • We organize educational workshops on topics such as crisis management, information security, and risk management.
   4. Environmental Initiatives:
      • We engage in projects related to environmental protection, such as educational campaigns on recycling.
      • We cooperate with local communities to promote sustainable ecological practices.
   5. Support for Diversity and Inclusion:
      • We implement initiatives supporting diversity and inclusion both within the company and in local communities.
      • We promote equality and take action against discrimination.
   6. Partnerships with Educational Institutions:
      • We collaborate with local schools, universities, and educational institutions to support teaching programs and professional development.
      • We offer internships and apprenticeships to help students gain real-world experience.
   7. Transparency and Communication:
      • We maintain open dialogue with stakeholders about community needs and ways to support them.
      • We ensure that our social responsibility efforts are communicated transparently.
   8. Financial Support and Donations:
      • We make financial donations to charity and social organizations.
      • We organize fundraising campaigns, crowdfunding initiatives, and collections for social causes.
   9. Promoting Health and Well-being:
      • We promote a healthy lifestyle, such as through charity runs and fitness initiatives.
      • We support initiatives aimed at improving mental and physical health within the community.
   10. Engagement in Public Policy:
       • We actively participate in public initiatives on important social issues, such as safety, health, and human rights.
       • We collaborate with local and national authorities to support policies that promote social development.
   11. Supporting Local Economy:
       • We support local businesses by prioritizing purchases from local suppliers.
       • We engage in initiatives aimed at promoting the economic growth of the region.

1. 1. 1. Training
         • We regularly organize internal and external training sessions, covering both technical and soft skills.
         • We create individual development plans for employees, tailored to their needs and career goals.
      2. Mentoring and Coaching
         • We have implemented a mentoring program where experienced employees can share their knowledge with junior colleagues.
         • We offer coaching sessions that help employees achieve their professional and personal goals.
      3. Online Education
         • We provide employees with access to e-learning platforms.
         • We organize webinars and online courses conducted by industry experts.
      4. Certifications and Professional Courses
         • We finance employees’ participation in certification courses related to their field of work.
         • We encourage employees to gain new qualifications by reimbursing exam costs and training materials.
      5. Workshops and Conferences
         • We enable employees to attend industry conferences, symposia, and workshops.
         • We organize internal thematic workshops led by external experts.
      6. Job Rotation
         • We have implemented a job rotation program that allows employees to gain experience in different areas of the company.
         • We promote internal mobility as a way to develop skills and knowledge.
      7. Evaluation and Feedback
         • We regularly conduct employee evaluations to identify areas for development.
         • We allow employees to receive regular feedback from supervisors and team members.
      8. Leadership Development Programs
         • We have implemented leadership development programs for future company leaders.
         • We offer training in team management, communication, and strategic decision-making.
      9. Training Budget
         • We allocate a specific budget for the professional development of each employee.
         • We allow employees to choose training and courses according to their interests and professional needs.
      10. Learning Culture
          • We promote a culture of continuous learning and development within the company.
          • We encourage employees to share their acquired knowledge by organizing internal presentations and working meetings.
      11. Support for Employee Initiatives
          • We support employee-driven initiatives related to professional development, such as discussion groups.
          • We allow employees to propose training topics and get involved in organizing educational events.
      12. Career Paths
          • We create clear career paths within the company, showing opportunities for promotion and professional development.
          • We conduct career discussions that help employees plan their next professional steps.

1. 1. Ethics and Compliance:
      • We have implemented procedures outlining the expected behavior of employees.
      • We regularly update procedures to incorporate changes in legal regulations and industry best practices.
   2. Ethics and Compliance Training:
      • We conduct regular business ethics and compliance meetings for all employees.
      • We organize training on topics such as data protection, anti-discrimination, and social responsibility.
   3. Whistleblowing System:
      • We have implemented mechanisms for an anonymous whistleblowing system, enabling employees to report ethical violations without fear of retaliation.
   4. Ethics and Compliance Committee:
      • We have established a compliance team that oversees the adherence to the code of ethics and other compliance policies.
      • We hold regular meetings where we review reports, assess risks, and develop corrective actions.
   5. Transparency:
      • We maintain open communication with stakeholders regarding the company’s ethical policies and the actions taken.
   6. Data Protection:
      • We have implemented a data protection policy in compliance with legal requirements, such as GDPR (General Data Protection Regulation).
      • We conduct regular employee training on data protection and monitor adherence to these principles.
   7. Conflict of Interest:
      • We have established mechanisms to prevent conflicts of interest, outlining procedures for handling potential or actual conflicts of interest.
      • We allow employees to report conflicts of interest and provide mechanisms for resolving them.
   8. Internal Audit:
      • We conduct regular internal reviews to assess the company’s compliance with legal regulations and internal policies.
      • We implement recommendations resulting from audits to continuously improve compliance processes.
   9. Risk Management:
      • We identify and assess risks related to ethics and compliance, and develop mechanisms to manage these risks.
      • We regularly review risks and update risk management plans.
   10. Ethical Culture:
       • We promote an ethical culture within the company through regular communication from management, informational campaigns, and rewarding ethical behavior.
       • We encourage employees to participate in initiatives that promote ethical values.
   11. Stakeholder Relations:
       • We maintain transparent relationships with stakeholders such as customers, suppliers, investors, and local communities.
       • We regularly consult with stakeholders to incorporate their feedback and expectations regarding the company’s ethics and compliance activities.

1. 1. Supervisory Board and Management Board:
      • We have established a Supervisory Board and a Management Board with the appropriate qualifications, experience, and diverse perspectives.
      • We conduct regular reviews of the composition of the Supervisory and Management Boards to ensure their members are aligned with the company’s strategy.
   2. Transparency and Reporting:
      • We prepare annual reports that provide detailed information about the management structure and the company’s performance.
   3. Corporate Governance Policy:
      • We have implemented procedures that define the operation of the Supervisory and Management Boards.
      • Regular reviews and updates of procedures are conducted to reflect changes in legal regulations and industry best practices.
   4. Effectiveness Evaluation:
      • We conduct regular evaluations of the effectiveness of the Supervisory and Management Boards.
      • We implement recommendations from these evaluations to continuously improve management processes.
   5. Risk Management:
      • We have implemented a comprehensive risk management system that identifies, evaluates, and manages risks associated with the company’s operations.
      • We conduct regular reviews of risks and update risk management plans accordingly.
   6. Education and Training:
      • We organize training for the Management Board on best practices in corporate governance, risk management, and ESG issues.
      • We enable members of the Supervisory and Management Boards to attend industry conferences and workshops.
   7. Stakeholder Engagement:
      • We maintain regular contact with key stakeholders, such as investors, clients, suppliers, and local communities.
      • We organize meetings with stakeholders to discuss the company’s strategy and obtain feedback on its activities.
   8. Organizational Culture:
      • We promote an organizational culture based on ethical values, transparency, and accountability.
      • We encourage employees to actively participate in shaping the company’s organizational culture.
   9. Succession Plan:
      • We have implemented a succession plan for key positions within the company, ensuring continuity in management in case key employees leave.
      • We regularly review the succession plan and identify potential candidates to fill key roles.
   10. Ethics and Compliance:
       • We have implemented compliance mechanisms that monitor adherence to legal regulations and the company’s internal policies.
       • We conduct regular reviews to assess the company’s compliance with applicable regulations.
   11. Management Technologies:
       • We utilize modern technologies to support management processes, such as ServiceDesk systems, CRM tools, and data analysis tools.
       • We invest in technologies that support transparency and the effectiveness of decision-making processes.

1. 1. Corporate Responsibility Policy:
      • We have developed and implemented mechanisms for corporate responsibility, defining the company’s approach in areas such as ethics, environment, community, and governance.
      • We regularly review and update these mechanisms to accommodate changes in legal regulations and industry best practices.
   2. Sustainable Development:
      • We have integrated sustainable development into the company’s business strategy, including environmental protection goals, social responsibility, and corporate governance.
   3. Business Ethics:
      • We promote an ethical culture through training, code of conduct, and whistleblowing systems.
      • We ensure that all company activities comply with the highest legal standards.
   4. Community Engagement:
      • We actively engage with local communities, partner with non-profit organizations, and provide financial support for social initiatives.
      • We organize events and campaigns aimed at improving the safety and quality of life in local communities.
   5. Environmental Protection:
      • We implement initiatives aimed at minimizing the negative environmental impact of the company’s operations, such as reducing CO2 emissions, lowering energy and water consumption, and waste management.
      • We promote sustainable practices among our suppliers and business partners.
   6. Transparency and Reporting:
      • We prepare reports detailing the company’s achievements and challenges in the field of corporate responsibility.
      • We ensure transparency in our communications with stakeholders.
   7. ESG Risk Management:
      • We identify and assess risks related to ESG (Environmental, Social, and Governance) factors and develop strategies to manage these risks.
      • We regularly review risks and update our risk management plans.
   8. Education and Training:
      • We enable employees to participate in industry conferences and workshops to expand their knowledge in corporate responsibility and sustainability.
   9. Stakeholder Relationships:
      • We maintain regular contact with key stakeholders such as investors, clients, suppliers, and local communities.
      • We organize meetings with stakeholders to discuss company strategy and gather feedback on our corporate responsibility efforts.
   10. Social Innovation:
       • We invest in innovative solutions that contribute to solving social and environmental problems.
       • We support startups and social initiatives through incubation and acceleration programs.
   11. Supply Chain Management:
       • We have implemented responsible supply chain management principles that include ESG criteria when selecting suppliers.
       • We have established supplier evaluation mechanisms to ensure compliance with corporate responsibility policies.
   12. Organizational Culture:
       • We promote an organizational culture based on ethical values, transparency, and responsibility.
       • We encourage employees to actively participate in shaping the organizational culture.
   13. Diversity and Inclusion:
       • We promote diversity in the workplace through recruitment policies, training programs, and initiatives that support diversity.
       • We monitor diversity and inclusion areas within the company and take corrective actions when necessary.